Health Outcomes Research in Medicine
Volume 2, Issue 4 , Pages e197-e202 , November 2011

Patient Satisfaction with Outpatient Medical Care in the United States

  • Ali Bonakdar Tehrani, PharmD

      Affiliations

    • Emory University, Rollins School of Public Health, Atlanta, GA
    • ,
  • Steven R. Feldman, MD, PhD

      Affiliations

    • Department of Dermatology, Wake Forest University School of Medicine, Winston Salem, NC
    • ,
  • Fabian T. Camacho, MS

      Affiliations

    • Pennsylvania State University College of Medicine, Hershey, PA
    • ,
  • Rajesh Balkrishnan, PhD

      Affiliations

    • College of Pharmacy and School of Public Health, University of Michigan, Ann Arbor, MI
    • Corresponding Author InformationCorresponding Author: Rajesh Balkrishnan, PhD, College of Pharmacy and School of Public Health, The University of Michigan, 428 Church Street, Ann Arbor, MI, 48109-1065.

References 

  1. Coulter A. The Autonomous Patient. Ending Paternalism in Medical Care. London: The Nuffield Trust; 2003;
  2. Fitzpatrick R, Hopkins A. Problems in the conceptual framework of patient satisfaction research: an empirical exploration. Soc Health Illness. 1983;5:297–311
  3. Williams B. Patient satisfaction: a valid concept?. Soc Sci Med. 1994;38:509–516
  4. Edwards C, Staniszewska S. Accessing the user’s perspective. Health Soc Care Community. 2000;8:417–424
  5. Epstein AM, Lee TH, Hamel MB. Paying physicians for high-quality care. N Engl J Med. 2004;350:406–410
  6. Donabedian A. An Introduction to Quality Assurance in Health Care. Edited by Rashid Bashshur. Oxford, UK: Oxford University Press; 2003.
  7. Weston R, Dabis R, Ross JDC. Measuring patient satisfaction in sexually transmitted infection clinics: a systematic review. Sex Transm Infect. 2009;85:459–467
  8. Rosenthal GE, Harper DL. Cleveland health quality choice: a model for collaborative community-based outcomes assessment. Joint Comm J Qual Improv. 1994;20:425–442
  9. Spoeri RK, Ullman R. Measuring and reporting managed care performance: lessons learned and new initiatives. Ann Intern Med. 1997;127:726–732
  10. Chory-Assad RM, Tamborini R. Television exposure and the public’s perceptions of physicians. J Broadcasting Electronic Media. 2003;47:197–215
  11. Morgan G. Why people are often reluctant to see a psychiatrist. Psychiatr Bull. 2006;30:346–347
  12. Camacho FT, Feldman SR, Balkrishnan R, Kong MC, Anderson RT. Validation and reliability of 2 specialty care satisfaction scales. Am J Med Qual. 2009;24:12–18
  13. Balkrishnan R, Chang J, Feldman SR, et al. Toward continuous primary care in the United States: differences in patient satisfaction between first and return visits to primary care physicians/analysis of DrScore—the National e-Survey data. J Primary Care Community Health. 2011;2:127–132
  14. Cherry DK, Hing E, Woodwell DA, Rechtsteiner EA. National Ambulatory Medical Care Survey: 2006 summary. Natl Health Stat Report. 2008;6:1–39
  15. Weiss GL. Patient satisfaction with primary medical care. Med Care. 1988;26:383–392
  16. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Eval Program Plann. 1983;6:185–210
  17. Linn LS, Brook RH, Clark VA, et al. Physician and patient satisfaction as factors related to the organization of internal medicine group practices. Med Care. 1985;23:1171–1178
  18. Becker R, Döring C, Denecke A, Brosz M. Expectation, satisfaction and clinical outcome of patients after total knee arthroplasty. Knee Surg Sports Traumatol Arthrosc. 2011;19:1433–1441
  19. Potter WJ. Cultivation theory and research: a conceptual critique. Hum Commun Res. 1993;19:564–601
  20. Gerbner G. Towards “cultural indicators”: the analysis of mass mediated message systems. AV Commun Rev. 1969;17:137–148
  21. Pfau M, Mullen LJ, Carrow K. The influence of television viewing on public perceptions of physicians. J Broadcasting Electronic Media. 1995;39:441–458
  22. Quick BL. The effects of viewing Grey’s Anatomy on perceptions of doctors and patient satisfaction. J Broadcasting Electronic Media. 2009;53:38–55
  23. Gross DA, Zyzanski SJ, Borawski EA, et al. Patient satisfaction with time spent with their physician. J Fam Pract. 1998;47:133–137
  24. Haas JS, Cook EF, Pupolo AL, et al. Is the professional satisfaction of general internists associated with patient satisfaction?. J Gen Intern Med. 2000;15:122–128
  25. Jackson JL, Chamberlin J, Kroenke K. Predictors of patient satisfaction. Soc Sci Med. 2001;52:609–620
  26. Hall JA, Milburn MA, Epstein AM. A causal model of health status and satisfaction with medical care. Med Care. 1993;31:84–94
  27. Balkrishnan R, Dugan E, Camacho FT, Hall MA. Trust and satisfaction with physicians, insurers, and the medical profession. Med Care. 2003;41:1058–1064
  28. Krenzer S, Radtke M, Schmitt-Rau K, Augustin M. Characterization of patient-reported outcomes in moderate to severe psoriasis. Dermatology. 2011 Aug 29;[Epub ahead of print]

 Disclosures: All the authors except Dr. Tehrani own stock in Medical Quality Enhancement Corporation LLC, which developed the DrScore survey.

PII: S1877-1319(11)00039-5

doi: 10.1016/j.ehrm.2011.09.001

Health Outcomes Research in Medicine
Volume 2, Issue 4 , Pages e197-e202 , November 2011

Article Tools

* Image Usage & Resolution